We are sorry but we cannot offer exchanges or refunds if your item has been specially made to order or personalised to your requirements.

We will be more than happy to offer you an exchange or refund provided that your purchase is returned to us with 14-days in its original condition, unworn, with the original packaging and sales receipt. We're committed to selling high-quality jewellery and watches that we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please note that inter-store transfers can take upto 2 days to arrive in the shop. You must book an appointment for your collection before visiting. We'll send you a confirmation email to say that your order is ready to collect and you'll need to bring photographic ID with you. We can ship your order to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool, ROX Newcastle or ROX Battersea for collection. Orders over £250 are guaranteed for delivery before 1pm on the next day after dispatch. Orders under £250 will arrive the next day after dispatch. Orders placed before 3pm are usually dispatched on the same day.įree Next Day delivery via DPD is available on all UK orders.

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